How can we help?

Log in, open the game, enter your Player ID (and Zone or Server ID if asked), choose a package and pay. We start delivering as soon as your payment is confirmed. You need a free account to order.

Open the game and look at your profile or avatar screen. Your numeric ID is shown there, and the Zone or Server ID is usually in brackets next to it. Each game page on TopupDrop explains where to find it for that game.

Message us on WhatsApp straight away with your order code. If the order has not been delivered yet we can fix it. Once credits are delivered to an ID they cannot be taken back, so please double-check before paying.

eSewa, Khalti and FonePay (online QR), bank transfer when available, or your TopupDrop wallet. All prices are in Nepali rupees.

Our system is connected to the game credit suppliers by API, so most orders are delivered automatically within minutes of payment confirmation. Some items, such as gift cards and Clash of Clans packs, are handled over WhatsApp and take a little longer.

Open My Orders after you log in, or use the Track order page. The status updates live from paid to processing to delivered.

Wait a few minutes and check My Orders. If a paid order cannot be delivered, a refund request is opened and our team checks it. Approved refunds go to your wallet. You can also message us on WhatsApp with the order code.

Refunds are checked by our team and credited to your TopupDrop wallet, never automatic. Delivered top-ups cannot be refunded. Full details are in the Refund Policy.

No. Never share your password with anyone, including us. Most games need only a Player ID. Where a one-time login code is needed, you send the code yourself and we use it once.

WhatsApp +9779761321213 or email contact@topupdrop.com, 24 hours a day, 7 days a week.