Refund Policy

Last updated: October 2026

1. Understanding digital goods

TopupDrop sells digital goods: game credits, virtual currencies and in-game items. Because digital delivery is instant and cannot be reversed, our refund policy is different from the one for physical goods.

Once a top-up has been delivered to your game account, the transaction cannot be undone.

2. When we cannot refund

The top-up was delivered to the Player ID, Server ID or Zone ID you entered.
You entered an incorrect Player ID, Server ID or Zone ID.
You changed your mind after the order was processed.
Your game account was banned or suspended by the game publisher (this is outside our control).
You did not receive the items because of game server problems or maintenance.
The in-game value of an item or currency changed after your purchase.

Important: please double-check your Player ID before you pay. We cannot recover credits sent to the wrong account.

3. When we will refund

We will refund, or credit your wallet, in these situations:

Failed delivery: your payment was verified, but the top-up was not delivered within 24 hours and our team cannot resolve it. Every failed order opens a refund request that our team checks. Refunds are never automatic.
Double charge: you were charged more than once for the same order because of a technical error.
Wrong product: you received a different amount or product than you ordered (send proof). If the delivered product costs less than the one you paid for, the difference is credited to your wallet.
System error: a fault on our website created an incorrect order.

4. How to request a refund

Contact us within 48 hours of your purchase.
Send your order code and your payment receipt or reference (eSewa, Khalti, FonePay or bank screenshot).
Explain the problem and add supporting screenshots.

5. How refunds are paid

Approved refunds are paid as credit to your TopupDrop wallet, as soon as our team approves the request, and you can spend it on any top-up. We do not send refunds back to eSewa, Khalti, FonePay or bank accounts. You will see the credit in your wallet history, and we email you when it is processed.

6. If you disagree with our decision

Ask us to review it by sending more evidence.
You can also contact your payment provider or bank to dispute a charge. We will provide our transaction records.

We aim to resolve disputes fairly and within 5 business days.

7. Policy updates

We may update this policy at any time. Changes apply once they are posted on this page, so please check it from time to time.

8. Contact us

For refund questions, contact us: